Customer Service

At Tuoan Heavy Industry, we believe that world-class machinery must be matched with world-class service. Our customer-centric philosophy drives us to provide comprehensive support before, during, and after the sale.

We have established over 80 direct service outlets across China, forming a responsive and efficient nationwide service network. Our teams are available 24 hours a day, 7 days a week to provide technical assistance, on-site repairs, spare parts replacement, and maintenance services. Each service center is equipped with professional tools, skilled technicians, and a stock of original parts to minimize downtime and keep your machines running smoothly.

For international customers, we offer a complete overseas support package that includes remote diagnostics, real-time monitoring via our intelligent platform, and guidance through video calls or on-site visits from certified engineers. Training sessions on product operation, safety protocols, and routine maintenance are offered both online and in-person to ensure optimal usage of our equipment.

We recognize that construction sites demand quick solutions. That’s why our support team is trained to act fast, listen carefully, and solve problems effectively. Whether you’re managing a mining operation in South America or building roads in Africa, you can count on Tuoan for unwavering technical support.

Our customer service doesn’t stop after the sale. Through periodic check-ins, customer satisfaction surveys, and proactive equipment updates, we ensure that every client feels heard, valued, and supported throughout the equipment lifecycle.